• Name
    Client/ Customer Care in Driving
  • Details
  • Outline

    1.      Introduction - why the need for customer care in driving

    2.      Who is a customer?

    3.      Definition of Customer care or Customer Relationship Management

    4.      Understanding the needs of customers

    5.      Understanding the business’ needs

    6.      Understanding and overcoming barriers to customer care

    7.      Operational and Technical requirements of customer care

    8.      IT and customer care

    9.      Communication and customer care in driving

    10.  Driving practice and etiquette for customer care

    11.  How to care for your customer in driving – Practical tips

    12.  When does customer care start and where does customer care stop in driving

    13.  Performance Measurement for customer care in driving

  • Duration One Day
  • Fee =N= 40,000.00
  • Inplant YES
  • Classroom YES
  • Online NO

Course Registration Details

Company Name:

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Course Title:
Client/ Customer Care in Driving

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