• Name
    Customer Care and Service
  • Details

    In today's highly competitive marketplace, no business can survive if it alienates its existing customers through poor customer service. Depending on the industry involved, getting a new customer can cost 5 to 10 times more than keeping an existing customer happy. Keep in mind that every customer lost is a customer gained by the competition. As an employer can you afford to aid the competition because of the poor customer service skills of your staff?  Definitely not! So how do you go about keeping customers happy? Send your staff on this course and train them in the best practice for customer care.

  • Outline

    ·      Introduction - why the need for customer care

    ·      Who is a customer?

    ·      Definition of Customer care or Customer Relationship Management

    ·      Understanding the needs of customers

    ·      Understanding the business’ needs

    ·      Understanding and overcoming barriers to customer care

    ·      Operational and Technical requirements of customer care

    ·      IT and customer care

    ·      Communication and customer care

    ·      Office practice and etiquette for customer care

    ·      How to care for your customer – Practical tips

    ·      When does customer care start and where does customer care stop

    ·      Performance Measurement for customer care

     

  • Duration 1 day
  • Fee =N= 40,000.00
  • Inplant YES
  • Classroom YES
  • Online NO



Course Registration Details


Company Name:
 

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Course Title:
Customer Care and Service

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