• Name
    Fleet Management Operations Effectiveness
  • Details
  • Outline

    1. ENSURING CUSTOMER SATISFACTION: The objective with this part of the

    outline is to train the operations and support staff on how they can ensure the

    drivers have the vehicles in position at the time the clients wants the vehicle

    and meet all the requirements of the clients including courtesy, politeness and

    neatness for excellent service delivery.


    · What is customer satisfaction in fleet management?

    · Understanding the needs of customers in fleet management

    · Ensuring all time promptness in fleet management

    · Tactics for managing time to meet customers’ requirements

    · Using courtesy, politeness, respect and patience to delight customers

    · Instilling customer orientation mindset in the drivers



    this part of the outline is to train the operations and support staff on the

    different strategies and tactics for effective management of the drivers

    including use of telematics (tracking and diagnostics) information to manage

    drivers behavior.


     · Managing individual differences in drivers behaviour

     · Influencing drivers behaviour

     · Using Telematics (tracking and diagnostics) information to profile

     drivers behavior

     · Using physical inspections, log book, public alert system etc to

     Predict and manage drivers’ behavior.

     3. CAPACITY UTILIZATION : The objective of this section of the training is to

    train the staff on how they can ensure each of the vehicle is put into full and

    profitable utilization

  • Duration One Day
  • Fee =N= 40,000.00
  • Inplant YES
  • Classroom YES
  • Online NO

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Course Title:
Fleet Management Operations Effectiveness

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