• Name
    Managing Conflict in the Workplace - Price $99
  • Details
  • Outline

       1. Title Page

       2. Introduction

       3. Course Description

       4. Objectives

       5. Topic 1: When Does Conflict Occur?
             1. Good news about conflict
             2. Benefits of Managing Conflict
             3. Negative Conflict
             4. Avoiding Conflict
             5. Positive Conflict
             6. Your Perceptions
             7. Review

       6. Topic 2: Conflict in the Workplace -- Functional vs. Dysfunctional
             1. Functional vs. Dysfunctional Conflicts
             2. Functional Conflict
             3. Example of Functional Conflict
             4. Dysfunctional Conflict
             5. Example of Dysfunctional Conflict
             6. Review

       7. Topic 3: Where Do Conflicts Come From?
             1. Common Sources of Conflict
             2. Types of Situations
             3. Disagreement Between Co-workers
             4. Unwillingness to Change
             5. Disputes Over Working Conditions
             6. Personality Differences
             7. "It's Not My Job" Conflicts
             8. Review

       8. Topic 4: How Can I Respond to Conflict?
             1. You Can Choose How to Respond
             2. Avoidance
             3. Defusion
             4. Confrontation
             5. Review

       9. Topic 5: What is the First Step of Resolving Conflicts?
             1. Diagnosing Conflicts
             2. Remain Impartial
             3. Actively Listen
             4. Stakeholders
             5. The BBQ Brisket: A case study
             6. The BBQ Brisket 2
             7. The BBQ Brisket 3
             8. Stakeholders Need Information
             9. Stakeholder Information example
            10. Stakeholder Goals
            11. Stakeholder Goals example
            12. Stakeholder Methods
            13. Stakeholder methods example
            14. Stakeholder Feelings
            15. Stakeholder feelings example
            16. Review

      10. Topic 6: How Do I Solve Conflict?
             1. Conflict Resolution Step 1
             2. Conflict Resolution Guidelines
             3. Conflict Resolution Step 2
             4. Successful Conflict Resolution
             5. Beware of First Impressions
             6. Are you Ready to Solve the Conflict?
             7. Be Sensitive
             8. Sensitivity Guidelines
             9. Review

      11. Topic 7: Guiding Principles
             1. Four Guiding Principles
             2. Keep Your Dignity
             3. Actively Listen
             4. Don't Expect to Change Others
             5. Express Your Perspective
             6. Review

      12. Topic 8: Course Review
             1. Review 1
             2. Review 2
             3. Review 3

      13. Exam
             1. Exam Instructions

      14. Conclusion

  • Duration
  • Fee =N= 0.00
  • Inplant NO
  • Classroom NO
  • Online YES



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