• Name
    MindIQ HR Suite
  • Details
  • Outline

    MindIQ HR Suite - Price $399

    This package includes:
    - Understanding Sexual Harassment
    - Managing Conflict in the Worklplace
    - Improving Customer Loyalty
    - Business Ethics for Employees
    - The Sales Boot Camp
    - Cyber Security Awareness
    - Time and Life Mangement
    ==========================
    Understanding Sexual Harassment


    1. Introduction

    2. Course Description

    3. Objectives

    4. Topic 1: Introduction to Sexual Harassment Training
    1. Introduction to sexual harassment training
    2. Why is this training important?
    3. Background information
    1. Definition of sexual harassment
    2. Definition of sexual harassment (continued)
    3. Verbal and physical harassment
    4. Two types of sexual harassment situations
    5. Quid Pro Quo
    6. Hostile Environment
    7. Hostile Environment Criteria
    4. Avoiding Accusations of Harassment
    5. Guidelines for avoiding accusations of harassment
    6. How a harassed person feels
    7. Reactions to sexual harassment

    5. Topic 2: Common Myths about Sexual Harassment
    1. Common Myths about Sexual Harassment
    1. Important Facts
    2. Important Statistics
    3. Reverse sexual harassment

    6. Topic 3: Appropriate Touch
    1. Appropriate Touch
    1. Explanation of Appropriate Touch
    2. Acceptable vs Unacceptable
    3. Rules of Touch
    1. Who You Know and Use Sparingly
    4. Appropriate Touch Review

    7. Topic 4: Appropriate Eye Contact
    1. Appropriate Eye Contact
    1. Explanation of Appropriate Eye Contact
    2. Acceptable vs Unacceptable Eye Contact
    3. Reasonable Person Standard
    1. Reasonable Woman Standard
    4. Appropriate Eye-Contact Review

    8. Topic 5: Appropriate Speech
    1. Appropriate Speech
    2. Explanation of Appropriate Speech
    1. Conversational topics
    3. Compliments
    4. Examples of compliments
    5. Innuendo
    6. Sexual Innuendo
    7. Sexist Innuendo
    8. Jokes
    9. What to do about Offensive Jokes
    1. Offensive Jokes continued
    10. Personal Inquiries
    11. Examples of Personal Inquiries
    12. Appropriate Behavior Review

    9. Topic 6: What to do if You are Harassed
    1. What to do if You are Harassed
    2. Direct Confrontation
    3. Company Complaint Procedure
    1. If You're Not Comfortable
    4. File Complaint with EEOC
    1. Time Limits
    2. Role of FEP Agencies
    3. Late Filing
    4. EEOC Investigation
    5. Investigation Process

    10. Topic 7: Special Concerns of Union Members
    1. Special Concerns of Union Members
    2. Your contract
    3. Your union
    4. Grievance procedures
    1. Female union members
    5. Special concerns of union members review

    11. Topic 8: Healthy Relationships in the Workplace
    1. Healthy Relationships in the Workplace
    2. Healthy relationships in the workplace
    3. Consensual sexual relationships
    1. Sexual relationship
    4. Breaking up
    5. Healthy relationships review

    12. Topic 9: Review
    1. Review
    2. Review continued
    3. Review continued

    13. Final Exam
    1. Final Exam
    1. Final Exam Completion
    =========================================

    Managing Conflict in the Workplace


    1. Title Page

    2. Introduction

    3. Course Description

    4. Objectives

    5. Topic 1: When Does Conflict Occur?
    1. Good news about conflict
    2. Benefits of Managing Conflict
    3. Negative Conflict
    4. Avoiding Conflict
    5. Positive Conflict
    6. Your Perceptions
    7. Review

    6. Topic 2: Conflict in the Workplace -- Functional vs.
    Dysfunctional
    1. Functional vs. Dysfunctional Conflicts
    2. Functional Conflict
    3. Example of Functional Conflict
    4. Dysfunctional Conflict
    5. Example of Dysfunctional Conflict
    6. Review

    7. Topic 3: Where Do Conflicts Come From?
    1. Common Sources of Conflict
    2. Types of Situations
    3. Disagreement Between Co-workers
    4. Unwillingness to Change
    5. Disputes Over Working Conditions
    6. Personality Differences
    7. "It's Not My Job" Conflicts
    8. Review

    8. Topic 4: How Can I Respond to Conflict?
    1. You Can Choose How to Respond
    2. Avoidance
    3. Defusion
    4. Confrontation
    5. Review

    9. Topic 5: What is the First Step of Resolving Conflicts?
    1. Diagnosing Conflicts
    2. Remain Impartial
    3. Actively Listen
    4. Stakeholders
    5. The BBQ Brisket: A case study
    6. The BBQ Brisket 2
    7. The BBQ Brisket 3
    8. Stakeholders Need Information
    9. Stakeholder Information example
    10. Stakeholder Goals
    11. Stakeholder Goals example
    12. Stakeholder Methods
    13. Stakeholder methods example
    14. Stakeholder Feelings
    15. Stakeholder feelings example
    16. Review

    10. Topic 6: How Do I Solve Conflict?
    1. Conflict Resolution Step 1
    2. Conflict Resolution Guidelines
    3. Conflict Resolution Step 2
    4. Successful Conflict Resolution
    5. Beware of First Impressions
    6. Are you Ready to Solve the Conflict?
    7. Be Sensitive
    8. Sensitivity Guidelines
    9. Review

    11. Topic 7: Guiding Principles
    1. Four Guiding Principles
    2. Keep Your Dignity
    3. Actively Listen
    4. Don't Expect to Change Others
    5. Express Your Perspective
    6. Review

    12. Topic 8: Course Review
    1. Review 1
    2. Review 2
    3. Review 3

    13. Exam
    1. Exam Instructions

    14. Conclusion
    ==========================
    Cyber Security Awareness


    # Introduction

    # User Awareness Training Objective

    # Topics

    # Why Security

    1. Why Security Continued


    # Electronic Security Threats

    1. Malware: Viruses
    1. Malware: Viruses Continued
    2. Malware: Spyware & Adware
    1. Spyware & Adware Continued
    2. Spyware & Adware Continued 2
    3. Malware: Spam & Spim
    4. Malware: Prevention
    5. Top Cybersecurity Tips from NCSA
    1. Top Cybersecurity Tips from NCSA Continued
    1. Tip 1: Use Antivirus Software and Keep it Current
    1. Tip 1: Use Antivirus Software and Keep it
    Current Continued
    2. Tip 2: Don?t open emails or attachments from unknown
    sources
    1. Tip 2: Don't open emails or attachments from
    unknown sources continued
    3. Tip 3: Protect your computer from Internet Indruders
    - Firewalls
    1. Tip 3: Protect your computer from Internet
    Indruders - Firewalls Continued
    4. Tip 4: Ensure your computer's software is updated
    1. Tip 4: Ensure your computer's software is
    updated A
    2. Tip 4: Ensure your computer's software is
    updated continued
    5. Tip 5: Password Protection
    1. Tip 5: Password Protection Continued
    2. Tip 5: Password Protection Continued:
    Management & Storage
    3. Tip 5: Password Protection Continued:
    Additional Safeguards
    1. Tip 5: Password Protection Continued:
    Additional Safeguards II
    4. Tip 5: Password Protection Continued: Quick
    Summary
    6. Tip 6: Backup your computer data
    7. Tip 7: Don't allow file sharing access
    8. Tip 8. Disconnect personal computers from the
    Internet when not in use
    9. Tip 9. Check your security on a regular basis
    10. Tip 10: Know what to do if your PERSONAL computer
    becomes infected
    1. Tip 10: Know what to do if your computer
    becomes infected continued
    11. Tip 11: Be a secure and responsible cyber citizen


    # Additional Security Tips

    1. Physical Security
    1. Physical Security Continued
    2. Mobile Devices
    3. Use and Abuse of Email
    4. Be Aware


    # Social Cyber Security Threats

    1. Prevent Identity Theft
    1. Prevent Identity Theft Continued
    1. Prevent Identity Theft Continued 2
    2. Social Engineering
    3. Dumpster Diving
    4. Phishing
    1. Phishing Continued
    5. References


    # QUESTIONS
    =============================

    The Sales Boot Camp


    1. Welcome
    1. Welcome from Louis Bernstein
    2. About the Author
    3. A Note to Sales Managers
    4. Course Goals
    5. Course Non Goals
    6. Testing
    7. Born to Sell?

    2. The Product
    1. The Product - Love Your Product

    3. Find Someone To Sell To
    1. Find Someone to Sell To - The Right List
    1. Find Someone to Sell To - Continued

    4. Prospecting
    1. Prospecting - Getting to Know Someone
    2. Prospecting - Set Goals
    3. Prospecting - Selling by Phone
    4. Prospecting - Selling Face-to-Face
    1. Prospecting - Selling Face-to-Face Continued
    5. Prospecting - First Impression
    6. Prospecting - Call Demo 1
    7. Prospecting - Call Demo 2
    8. Prospecting - Voicemail
    1. Voicemail Continued
    9. Prospecting - Keep Track of Your Prospects
    10. Prospecting - Learn to Like It
    11. Prospecting - Perservere

    5. Establishing a New Relationship
    1. Establishing a New Relationship - Questions to Ask
    2. Establishing a New Relationship - Questons to Ask
    3. Establishing a New Relationship - Writing Questions to Find
    the Need
    4. Establishing a New Relationship: Finding the Need Video
    5. Establishing a New Relationship - Writing Questions to Find
    the Want
    6. Establishing a New Relationship: Finding the Want Video

    6. Qualifying a Prospect
    1. Qualifying a Prospect - Is There a Sale Here
    2. Qualifying a Prospect - Who Makes the Decision Here
    3. Qualifying a Prospect - Qualifying Questions

    7. Objections
    1. Objections - Opportunities in Disguise
    2. Objections - Your Price is Too High Video
    3. Objections - We're Happy With our Current Vendor Video
    4. Objections - Resistent to Change Video
    5. Objections - Answering the Challenge
    6. Objections - Walking Away
    7. Objections - Walking Away Video
    8. Objections - Stalling the Sale
    9. Objections - Moving it Along

    8. Buying Signals
    1. Buying Signals - Its Showtime
    2. Buying Signals - Getting Tripped Up
    3. Buying Signals - Leverage

    9. The Close
    1. The Close - Role Playing
    2. The Close - The Trial Close
    3. The Close - Asking for the Order
    4. The Close - Now Shut Up!
    5. The Close - Conquering Fear

    10. After the Sale
    1. After the Sale - Upselling
    2. After The Sale - Staying In Touch

    11. Tools and Resources
    1. Tools and Resources - Referrals and Recommendations
    2. Tools and Rescources - Client Letters
    3. Tools and Resources - Your Sales Cycle
    4. Tools and Resources - Selling Proucts Versus Services
    5. Tools and Resources - Selling Products Your Prospect Can
    Try
    6. Tools and Resources - Services: Paint a Picture
    7. Tools and Resources - Features and Benefits
    8. Tools and Resources - Attitude

    12. Final Thoughts and Feedback
    1. Final Thoughts and Feedback: Honesty
    2. Final Thoughts and Feedback: Integrity
    3. Final Thoughts and Feedback: Stay in Touch!
    4. Final Thoughts and Feedback - Thank you!
    ==================================

    Business Ethics for Employees


    1. Welcome
    1. Course Overview
    2. Course Overview Continued
    3. Course Objectives

    2. Understanding Ethics
    1. Ethics at Work
    1. Ethics at Work Continued

    3. Myths About Business Ethics
    1. What's Ethical and What's Legal
    2. Ethics Only Involves Wrongdoing
    3. Ethics Shouldn't Be Taught

    4. Why is Ethics Important?
    1. Case Study 1
    2. Case Study 2
    3. Case Study 3
    4. Case Study 4
    5. High Costs

    5. Whose Values are Important?
    1. Scenario 1
    1. Scenario 1 Continued
    2. Conflicting Values
    3. Clarifying Values
    4. Ethical Wrongdoing

    6. Learning Check

    7. Stages of Ethical Development
    1. Stage One: Ethical Awareness
    1. You Be The Judge
    1. Ethical Dilemma?
    2. Ethical Dilemma Chacteristics
    1. Ethical Dilemma Exercise
    3. Resolving Dilemmas
    1. Resolving Dilemmas Continued
    2. Stage Two: Ethical Reasoning
    1. Ethical Reasoning Exercise
    1. Ethical Reasoning Exercise Analysis
    2. Ask Questions
    3. Think Through the Situation
    4. Make a Decision
    5. Review Your Decision
    1. Review Your Decision Continued
    3. Stage Three: Ethical Action
    1. Tell and Listen to Stories
    1. Tell and Listen to Stories Example
    2. Keep Seeking Answers
    4. Stage Four: Ethical Leadership
    1. Ethical Responsibility: One
    2. Ethical Responsibility: Two
    3. Ethical Responsibility: Three
    4. Ethical Responsibility: Four
    5. Ethical Responsibility: Five
    6. Ethical Responsibility: Six
    1. Personal Responsibility Example

    8. Final Learning Check
    1. Final Learning Check Case Study
    ====================================================
    Improving Customer Loyalty

    Course Description

    This course will provide employees and managers with basic
    understanding and tools for building customer loyalty. It covers
    basic principles
    and approaches for dealing with customer interactions for creating
    loyal, repeat customers.

    Audience

    This course is intended for front-line customer service employees in a
    wide range of businesses and industries.

    Time

    This course should take 45 minutes to 1 hour to complete.

    Objectives

    * Recognize the importance of customer loyalty and the high costs of
    lost customers
    * Identify the sources of customer turn-offs—what makes people
    dissatisfied
    * Explore techniques for dealing effectively with unhappy customers in
    a professional and helpful way
    * Understand the role of customer expectations in determining
    satisfaction and loyalty
    * Apply the best loyalty-building service behaviors

    Overview

    Building customer loyalty is a ongoing project involving everyone in
    the organization. It is the single most important function for any
    organization. Customers are the lifeblood of a company, and keeping
    them
    loyal is a never ending process of meeting and exceeding their needs.

    Customers are generally loyal to companies that provide them with
    exceptional service. They are not quick to change from one company to
    another. However, once they make a decision to go somewhere else,
    it’s
    difficult to win them back. Thus, it is critical for firms to stay in
    touch
    with their customers and to constantly look for new ways to provide
    them with value.

    Topics Include:

    Defining Customer Loyalty
    * What is Customer Loyalty?
    * Facts About Dissatisfied Customers
    * Analysis
    * Keypoint

    Primary Customer Turnoffs

    * Value Turnoffs
    * Systems Turnoffs
    * People Turnoffs
    * Learning Check

    Recovering Lost Customers

    * Recovering from Disaster
    * Listen Actively
    * Best Practices

    Customer Expectations

    * How Expecations May Vary Among Customers
    * The Zone of Indifference
    * The Psychology Behind Exceeding Customer Expectations
    * Learning Check

    Exceeding Customer Expectations

    * Value
    * Information
    * Speed
    * Add-ons
    * Convenience
    * Learning Check

    Talking with Customers

    * Greet Customers Like Guests
    * Start an Appropriate Conversation
    * Ask Customers How Well They Have Been Served
    * Reassure the Customer
    * Use Good Telephone Techniques
    * Best Practices: Talking With Customers
    * Be Polite
    * Best Practices

    Effective Actions
    * Use Eye Contact
    * Smile Sincerely
    * Promptly Follow Through on Commitments
    * Reach Out and Touch Customers
    * Learning Check

    Become a Loyalty Builder

    * Set Objectives
    * Ask for Additional Authority
    * Help Recruit Quality Employees
    * Make Feedback Receptiveness a Habit
    * Uplift and Motivate Others
    * Be a Service Teacher

    Final Exam
    ==============================
    Life and Time Management
    - a course in making the most out of your life by managing your time!

    Seat Time: 45 minutes

    About the Course – This course was written to help you place proper
    value on your time so that you can place a priority on every minute of
    your day and ultimately your life And best of all, this course should
    only
    take you 45 minutes and if you apply these time management lessons to
    your life, you should gain a lot more than 45 minutes back in your
    day!


    About the Author
    Nina Buik currently serves as Senior Vice President of MindIQ
    Corporation. In addition, she serves as president of Encompass, a
    non-profit HP
    user group with over 16,000 members and is chair of the Atlanta Area
    Local User Group. She is also on the board of trustees of the Georgia
    Eye
    Bank. She has completed 5 marathons and coached two for the Leukemia
    and Lymphoma Society’s Team in Training Program. Nina is a mother of
    three and lives in Grayson, GA with her family.

    Course Objectives - Upon completion of this course you should be able
    to:
    - Understand the value of you and your time.
    - Identify what factors that are robbing you of your time at work at
    home.
    - Utilize the tips provided to get rid of the ‘time bandits’ at
    home
    and at work.
    - Effectively set goals for your life so that you are living with
    purpose and a clear target and justifying the good use of your time.
    - Learn how to and place value on nurturing your body, mind, and
    spirit..




    1. Course Introduction
    1. About This Course
    2. About the Author
    3. Course Objectives

    2. Time Wasted
    1. The Truth About Time
    1. The Truth About Time Continued

    3. Time Bandits
    1. Time Bandits Overview
    2. Time Bandits at Work - Email
    3. Time Bandits at Work - Meetings Without Agendas
    4. Time Bandits at Work - The Office Gossip
    5. Time Bandits at Work - Making Appointments
    6. Time Bandits at Work - Personal Phone Calls
    7. Time Bandits at Home - Misplaced Stuff
    8. Time Bandits at Home - The Home Phone
    9. Time Bandits at Home - TV News
    10. Time Wasted - Summary

    4. Setting Goals
    1. Setting Goals - Establishing a Target
    2. Setting Goals - Step One: Organize Your Thoughts
    3. Setting Goals - Step Two: Prioritize Your Goals
    4. Setting Goals - Step Three: Get Specific
    5. Setting Goals - Step Four: Review Your Goals
    6. Setting Goals Summary

    5. Nourishing Your Mind, Body and Spirit
    1. Nourishing Your Mind, Body and Spirit - Overview
    2. Nourishing Your Mind, Body and Spirit - Your Mind
    3. Nourishing Your Mind, Body and Spirit - Your Body
    4. Nourishing Your Mind, Body and Spirit - Your Body Continued
    5. Nourishing Your Mind, Body and Spirit - Your Body Continued
    A
    6. Nourishing Your Mind, Body and Spirit - The Spirit
    7. Nourishing Your Mind, Body and Spirit - The Spirit
    Continued
    8. Nourishing Your Mind, Body and Spirit Summary

    6. Getting Rid of Bad Habits
    1. Getting Rid of Bad Habits - Overview
    2. Getting Rid of Bad Habits - Five Stages of Change
    3. Getting Rid of Bad Habits - Planning for Change
    4. Getting Rid of Bad Habits - Summary

    7. Course Review

     

  • Duration
  • Fee =N= 0.00
  • Inplant NO
  • Classroom NO
  • Online YES



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